FAQ

It’s great that you want to giveplaying sports at USC a go! If you haven’t been a member before, check out USC’s trial membership. This allows you to excercise 3 times for €17,-.

Of course they can! They can get a trial membership for €17, as long as they  haven’t been a member of USC before or already made use of a trial membership.

Yes, of course. You’re most welcome! The only condition is that you have to be at least 16 years old.

USC has three membership categories, each with corresponding fees. View the category breakdown on the ‘Become a member’ page.

Yes we do. We offer Flex memberships which can be canceled monthly. If you cancel this membership before the end of the month, we won’t collect from your account in the new month, unless cancelation occurs in the same month as the purchase of the flex membership. In that case, the membership will end on the last day of the next month.

If you don’t do anything, your Flex membership automatically continues and we’ll collect your monthly installment around the 2nd day of the new month.

If you do nothing, your flex subscription will automatically continue for an indefinite period and we will collect the payment around the 2nd of each new month.

• Do you have an ongoing annual subscription? If so, your membership can be cancelled on a monthly basis after 11 months, calculated from the starting date of the membership.
• Do you have an ongoing flex membership? This membership can be cancelled at any time. If you cancel a flex membership in the same month you took it out, the subscription will end on the last day of the following month. This means that at least one monthly payment will always be debited via direct debit before a flex subscription ends.

Would you like to know exactly when that is? Check your account on My USC. In your profile, under ‘My shopping’, you’ll find your active membership(s) at the top.

All our seasonal and entry memberships have a fixed end date and expire automatically.

You can find the cancellation button in your profile on My USC, under ‘My shopping’. Please note: the cancellation button can only be used for direct debit memberships. Other memberships cannot be cancelled (mid-term), but will expire automatically.

Yes, that is possible, according to our general terms and conditions. Please send your request to our member services: usc@uscsport.nl. Please note that suspending or cancelling your membership cannot be done with retroactive effect.  Don’t forget to send proof of your injury.

No, that’s not possible. Would you like a flexible membership that can be cancelled on a monthly basis (after the first month)? Then go for a Flex membership!

That is possible, according to our terms and conditions. You must, however, provide proof of this by means of an official document. Please send an email with your request to usc@uscsport.nl. Cancellation due to moving house cannot be made with retroactive effect.

You can only get a refund on your course fee when you cancel at least two weeks before the start of the course. When you cancel less than two weeks before the start of the course, there will be no refund. You can also get reimbursed in case of injury or long time disease. You will have to prove this with an official document. Send your request to usc@uscsport.nl.

No, that’s not possible.

If you’re a member of USC, you automatically have a USC account. Have you forgotten your password? Reset your password by clicking on ‘Forgotten your password?’ in My USC.

You may be listed in our membership database with a different email address. Please contact our front desk regarding this: universumbalie@uscsport.nl.

That’s a shame! Please get in touch at universumbalie@uscsport.nl and we’ll help you sort it out.

If you have not received a confirmation, please contact usc@uscsport.nl.

If you are unable to log in to My USC via the SURF login, please contact universumbalie@uscsport.nl to request new login details.

 note! Do not create a new account yourself if you are unable to log in.

You can pay by Visa, Mastercard, Maestro and iDEAL/Wero. It is not possible to pay in cash at the front desks.

Do you have an IBAN account number? If so, you can set up a direct debit membership.

If you do not have an IBAN account number but are planning to open a Dutch bank account, please contact usc@uscsport.nl.

Without an IBAN account number, it is not possible to set up a direct debit memberhsip, but you do have the option of taking out a ‘15x access’ subscription.

You can download these from the web version of My USC under ‘My shoppings ’.

Please note: this is not possible in the My USC Amsterdam app.

Please follow our complaints procedure.

Send an email to usc@uscsport.nl or fill in the form on our contact page. We’ll try to reply within 3 working days. You can also ask your question via Messenger or Instagram.